What Espacio Argos offers
The platform lets you explore content and professionals, manage your account and companion animals, get in touch, request bookings and read shared session reports. The professional provides the education or care service described on their profile and is responsible for its proposal and delivery. Before requesting a booking, you can review the service, price, duration, supported species and payment method. The professional’s subscription to Espacio Argos is separate from their clients’ payments for sessions.
Your account
Provide accurate information and keep it updated. Protect your credentials and notify us if you suspect unauthorised access. Your session may remain active after closing the browser; explicitly sign out on shared devices. If you act for another person or organisation, you must have sufficient authority.
Respectful use
Do not use the portal to impersonate others, distribute unlawful content, harass, infringe rights, send unsolicited advertising or interfere with the service. Content you submit must respect dogs’ wellbeing and people’s rights. Do not publish others’ personal data, images or materials without an appropriate legal basis.
Professional profiles
Submitting an application does not automatically publish a profile. The team reviews it against the portal’s criteria and may request clarification. Each professional is responsible for accurate information and compliance with the legal requirements of their activity. The portal’s review does not guarantee outcomes or replace an individual assessment.
Bookings and session payments
Booking does not charge the client or hold their money. Available methods are payment in person to the professional or payment through a link emailed when the session starts, depending on the service. A request requiring acceptance is only confirmed when the professional accepts it; check its status in your bookings. The booking records its price and payment method. Espacio Argos currently adds no platform commission to session payments; the payment provider’s terms are separate. Do not send card details by email or in a report.
Session cancellations and issues
The guardian or professional may cancel a future booking from their dashboard before it starts. Cancellation carries no surcharge and releases the time according to the service’s availability; the other party is notified. Because booking does not take payment, this cancellation does not generate a refund. If a session has already started, a payment has been made or there is a dispute about the service, contact the professional and the platform to review the issue. This does not limit rights available under applicable law.
Content you share
You retain rights in your content. By submitting it for publication, you authorise its hosting and display on the portal as necessary to provide that feature. You can request changes or removal, subject to legal retention duties and third-party rights.
Prices and subscriptions
Only professionals subscribe to platform plans. Basic is free; Premium and Ultra have the features, prices and billing periods shown before purchase. Annual offers and their conditions are displayed at that point. An upgrade becomes active when Stripe confirms the applicable prorated payment. A downgrade or cancellation of renewal takes effect at the end of the paid period, with the existing features retained until then. Browsing, creating a guardian account or accepting cookies does not create a subscription charge. The terms displayed at purchase and applicable legal rights take precedence over commercial summaries.
Professional tools and CRM
Available tools depend on the effective plan. The CRM supports client and companion animal follow-up, history, private notes, in-person payment records and export. A manually recorded payment is not by itself proof of payment and does not generate a tax invoice. Documents supplied by Stripe correspond to the transactions identified by that provider. The platform does not currently issue the professional’s own invoices or replace their accounting or tax obligations.
Availability and issues
We work to keep the portal available and correct errors, although maintenance or incidents may cause interruptions. If we detect a breach, we may take proportionate action concerning the content or account and provide a contact channel to clarify the issue. These terms do not exclude liabilities that cannot legally be limited.
Changes and applicable law
Changes to these terms will be identified by the update date and communicated when they materially affect the service relationship. Spanish law applies alongside any applicable mandatory rules. Jurisdiction is determined by law, respecting consumer rights.